Refund policy
Return & Refund Policy
At Dog Is Love, customer satisfaction is important to us. Every eligible purchase is protected by our 90-Day Satisfaction Guarantee.
90-Day Satisfaction Guarantee
Customers may request a refund within 90 days from the date the order is delivered.
Our 90-Day Satisfaction Guarantee applies whether the product is unopened, opened, or used.
If you are not satisfied with your purchase, contact us within the 90-day period:
Email: help@dogislove-shop.com
Phone: +1 786-723-6009
Please provide your order number and the email address associated with your order.
Depending on the circumstances, we may request reasonable information such as photographs of the product, packaging, shipping label, or other information necessary to verify the order or issue.
No Product Return Required
Dog Is Love does not require customers to physically return products in order to receive an approved refund.
Once a refund request has been approved, you may keep, donate, or responsibly dispose of the product.
Because physical returns are not required, there is no return shipping address or return shipping charge associated with an approved refund.
Customers will never be required to ship an approved refund back to our fulfillment facilities in China.
Refunds
Approved refunds are issued to the original payment method used for the purchase.
After a refund is issued, your bank, card issuer, or payment provider may require additional processing time before the transaction appears on your account.
Processing times imposed by financial institutions are outside our control.
If you believe an approved refund has not been received, contact:
Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If your product arrives damaged, defective, or different from what you ordered, contact us as soon as possible.
We may request photographs or other reasonable evidence to help us verify the issue.
Depending on the circumstances, we may offer a refund or replacement at no additional cost.
No physical return is required for an approved refund.
Lost or Undelivered Orders
If your order has not arrived within the expected delivery timeframe, contact us so that we can investigate the shipment.
We may review tracking information and contact the carrier or fulfillment partner.
If an order is confirmed as lost or otherwise qualifies for a remedy under this policy or applicable consumer protection law, we will provide an appropriate resolution.
Order Cancellations
If you wish to cancel an order, contact us as soon as possible.
We will make reasonable efforts to cancel an order that has not yet entered processing or fulfillment.
Once an order has been processed or shipped, cancellation may no longer be possible.
An order that cannot be canceled may still qualify for our 90-Day Satisfaction Guarantee after delivery.
Subscription Orders
Each qualifying subscription shipment is independently covered by our 90-Day Satisfaction Guarantee beginning on the date that shipment is delivered.
Canceling a subscription prevents future subscription renewals but does not automatically cancel or reverse an order that has already been processed.
Fraud or Abuse
Dog Is Love reserves the right to review refund requests involving suspected fraud, duplicate claims, payment abuse, false information, or repeated misuse of the guarantee.
This provision does not limit any consumer right that cannot lawfully be excluded.
Statutory Consumer Rights
Our 90-Day Satisfaction Guarantee is provided in addition to rights that may exist under applicable consumer protection laws.
Nothing in this policy excludes, restricts, or replaces any mandatory consumer right available under applicable law, including rights that may apply to customers in the United States, Canada, United Kingdom, Australia, or New Zealand.
Contact
Dog Is Love
1200 N Federal Highway, Office 348
Boca Raton, FL 33432
United States
Email: help@dogislove-shop.com
Phone: +1 786-723-6009